eeejili Privacy Policy – How Your Personal Data Is Handled

When you register for an account on eeejili, we collect personal information that is necessary to create and manage your account. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a username and password that you create during registration. This information is required to verify your identity, confirm your eligibility to use the platform, and ensure that your account is set up correctly and securely.

When you make deposits or request withdrawals, we collect financial information related to those transactions. This includes the payment method used, transaction amounts in Philippine pesos, and transaction timestamps. We do not store full payment card numbers on our servers — payment processing is handled through secure third-party payment providers. We may also collect copies of government-issued identification documents and proof of address when verifying your identity, as required under applicable Philippine regulations.

We automatically collect certain technical information when you access the platform. This includes your IP address, device type, browser type and version, operating system, pages visited, session duration, and referring URLs. This technical data helps us understand how the platform is being used, identify and resolve technical issues, and improve the overall experience for Filipino players. This information is collected through standard server logs and, where applicable, cookies and similar tracking technologies.

The personal information we collect is used primarily to operate and maintain your eeejili account. This includes processing your deposits and withdrawals in Philippine pesos, verifying your identity and age eligibility, applying promotions and bonuses to your account, and providing customer support when you need assistance. Without this information, we would not be able to provide you with a functional and secure gaming experience on the platform.

We also use your information to comply with our legal and regulatory obligations under Philippine law. This includes maintaining accurate records of account activity, reporting to relevant authorities where required, and conducting anti-money laundering checks. Where we are required by law to retain or disclose certain information, we will do so in accordance with applicable legal requirements. We will always handle such disclosures with care and only to the extent required.

With your consent, we may use your contact details to send you information about promotions, new games, platform updates, and other offers that may be of interest to you. You can opt out of marketing communications at any time by contacting our support team. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human oversight. All data use is proportionate to the purpose for which it was collected.

eeejili does not sell your personal data to third parties. We may share your information with carefully selected service providers who assist us in operating the platform — including payment processors, identity verification providers, and technical infrastructure partners. These providers are contractually required to handle your data securely and only for the specific purposes for which it has been shared. They are not permitted to use your data for their own marketing or any other purpose beyond the service they provide to us.

We may disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines where we are legally required to do so. This includes situations involving the investigation of fraud, money laundering, or other illegal activity. We may also share information where necessary to protect the rights, property, or safety of eeejili, our players, or the public. Any such disclosures will be made in accordance with applicable law and only to the extent strictly necessary.

eeejili uses cookies and similar technologies to make the platform function correctly and to improve your experience. Essential cookies are required for the platform to operate — they enable you to log in, maintain your session, and navigate between pages without being signed out. These cookies cannot be disabled without affecting the functionality of the platform. We also use performance cookies to collect anonymised data about how players use the site, which helps us identify areas for improvement.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though doing so may affect your ability to use certain features of the platform. We do not use cookies to track your activity across third-party websites or to build advertising profiles. If you have questions about how cookies are used on the eeejili platform, please refer to the FAQ page for further guidance.

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include encryption of data in transit using industry-standard protocols, secure storage of account credentials, and access controls that limit who within our organisation can view your personal information. Our systems are regularly reviewed and updated to address emerging security risks.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play an important role in keeping your account secure — please use a strong, unique password for your eeejili account and never share your login credentials with anyone. If you suspect that your account has been compromised, contact our support team immediately so that we can take prompt action to protect your account and your data.

As a user of the eeejili platform, you have certain rights in relation to your personal data. You have the right to request access to the personal information we hold about you, and to receive a copy of that information in a clear and understandable format. You also have the right to request that we correct any inaccurate or incomplete information held in your account. We will respond to such requests promptly and in accordance with applicable Philippine data protection law.

You have the right to request the deletion of your personal data in certain circumstances — for example, if the data is no longer necessary for the purpose for which it was collected, or if you withdraw your consent and there is no other legal basis for processing. Please note that some data may need to be retained for legal or regulatory compliance reasons even after an account is closed. To exercise any of your rights, please contact our support team using the email address listed in the footer of this page. We will acknowledge your request and provide a response within a reasonable timeframe.

We retain your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulation. Transaction records, identity verification documents, and account activity logs may be retained for a minimum period in accordance with Philippine anti-money laundering and gaming regulations. After the applicable retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked back to you.

If you close your eeejili account, we will begin the process of removing your personal data from our active systems in accordance with our retention schedule. Some residual data may remain in backup systems for a limited period before being permanently deleted. We will not use data retained for compliance purposes for any other purpose, including marketing. If you have questions about how long specific types of data are retained, please contact our support team for clarification.

eeejili reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered users through the platform or via the contact details associated with their account. We encourage you to review this page periodically to stay informed about how we protect your personal data.

Your continued use of the eeejili platform after any changes to this Privacy Policy constitutes your acceptance of the updated version. If you have any questions or concerns about this policy or about how your data is handled, please visit our FAQ page or contact our support team directly. For information about your rights and responsibilities as a player, please also review our Terms and Conditions.